How SkilDesk protects customers throughout the order process.
SkilDesk is designed around a clear order lifecycle: payment confirmed, requirements submitted, work in progress, delivery, revision or approval, and completion.
Payments are processed using supported payment providers rather than through unprotected direct transfers.
Customers can review delivered work and, where included with the purchased service, request revisions before the order is completed.
If there is a problem, customers can contact SkilDesk through the order message area or support channels so the issue can be reviewed.
Where a refund is appropriate, it is handled according to the SkilDesk Refund Policy and the capabilities and rules of the applicable payment provider.
“Payment Protection” describes SkilDesk's customer-protection workflow. It should not be represented as a regulated escrow service unless the final payment arrangement legally qualifies as one.
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